Privacy Policy

Update: April 17, 2024

General information

In order to provide you with the best quality service, Sparkflow needs to collect some of your private data. This policy describes how we collect and use that data. We also inform you how you can access, update or delete certain data. Our privacy policy maintains a concise and readable format to make it easy for you to read. At the same time, we make every effort to remain in compliance with the General Data Protection Regulation (GDPR). The administrator of the data described below is Sparkflow sp. z o.o. ul. Gzichowska 115, 42-500 Będzin, Poland. Any use of the wording „Sparkflow”, „we”, „us”, „our” in this document refers to the data controller. Contact information for the privacy policy is provided below. The Policy is occasionally amended or updated by us to better reflect the actual state of our privacy practices and to conform to changes in applicable law.

Privacy Policy Contact

You can contact us by email via: privacy@sparkflow.pl.

Data collected

Contact information

• In order to conduct business with you, we need to collect your contact information. This data is necessary for the delivery of our services. If you do not agree with the use of your contact information, you can designate another contact in your company for communication purposes and request deletion of your information.
• What we collect: first name, last name, email address, phone number, company name, company address.
• What we do not collect: data that is not related to business cooperation, for example, your home address, if it is not strictly required for the delivery of our services, and you have given us clear consent to use such data.
• What we use the data for:
  • To communicate in connection with your interest in our services or products and to the extent required to provide those services and products.
  • To inform you about other of our services and products in which you might be interested.
• How we collect this data:
  • Through contact forms on the website.
  • By contacting you by phone or email.
  • Through direct contact between our employees and you, including from a business card you provide.

Behavioral data from our website

• To improve our services, we collect data about your behavior on our website.
• What we collect: device information, general geographic location, IP address, browser information, ISP information.
• What we do not collect: all data is aggregated and anonymized, so it is not directly linked to you. However, it is possible to associate analytics data with your IP address.
• What we use the data for:
  • To increase your satisfaction in using our services and to provide you with information specific to your interests.
• How we collect this data:
  • Through the use of cookies.
  • Through the use of personalized links.

Data processing

International transfer

Any third party company to which we transfer your data for processing purposes is located in the European Economic Area (EEA) or is certified to process EEA data through the EU-US Privacy Shield agreement.

Third party recipients

We cooperate with the following third parties:

• Hubspot:
  • Data: Contact information
  • Reason for processing: Delivery of our services.
  • Processing location: US (Privacy shield)
• Google:
  • Data: Contact data, behavioral data.
  • Reason for processing: Delivery of our services, web analytics.
  • Processing location: US (Privacy shield)

Transfer to other third parties

In certain situations, we may transfer your data to other third parties:

• Our suppliers, subcontractors or partners – when it is necessary to involve these third parties to provide our services. An example is the transfer of your contact information to an equipment supplier necessary to complete our services. You will be notified by email when such a data transfer is to take place.
• Our business service providers – when the transfer of data is necessary for business processes or required by law. An example is the handling of invoices by an accounting firm.

Your rights related to privacy protection

The DPA provides you with the following privacy-related rights:

• The right to be informed – you should know when and why we collect your data. That’s why we provide you with this Privacy Policy and a contact for us if you have questions.
• Right to access – you can request access to the data we hold at any time. Upon request, we will provide you with this data within one month.
• Right to update – you can update inaccurate or incomplete data. Upon request, we will update your data within one month.
• Right to erasure – you have the right to „be forgotten.” Upon request, we will delete your data within one month. In some situations, however, this may not be entirely possible, for example, when deleting your data would make it impossible to continue providing our services. In such situations, we will work out the best solution with you.
• Right to restrict processing – you can allow us to store your data, but at the same time prohibit us from further processing it. As with the right to erasure, restriction of processing may not always be implemented, but we will do our best to find the best solution for you.
• Right to data portability – you can obtain your data in machine-readable format for the purpose of transferring your data to another controller. Upon request, we will provide you with properly prepared data within one month.
• Right to object – you can prohibit us from processing your data for any direct marketing purposes.